Once your subscription period ends and the subscription is canceled, your marketplace is automatically closed.
To cancel your subscription,
Go to the Subscription page in your Admin panel.
Click on the link "Cancel Subscription."
3. It displays the cancel confirmation popup. Upon confirming, you can cancel your marketplace subscription.
You can also contact the QoreUps support team directly about the cancellation; we will gladly help.
Can I Still Access The Marketplace Even After Cancellation?
Though you have canceled your subscription, you can still access the marketplace till your subscription period ends. For example, you have purchased a subscription Apr 3, 2023 and your next subscription date will be May 3, 2023. But you canceled your subscription Apr 18, 2023. Now your subscription will be closed but you can access your marketplace till May 3, 2023.
Will I Get Refunded While Cancelling The Policy?
If you are on a monthly subscription, you should cancel within 3 days of the subscription. After the 3rd day, the subscription amount cannot be refunded.
If you are on a yearly subscription, you should cancel within 8 days of the subscription. After the 8th day, the subscription amount cannot be refunded.
How To Claim Refund?
Claiming a refund amount before 3 days(monthly plan) or 8 days (yearly plan) is possible through a manual option.
Claiming a refund amount beyond 3 days(monthly plan) or 8 days (yearly plan) days is not eligible for a refund. Also, the QoreUps decision is the final one.
To claim a refund, users can approach us manually by contacting us.
You are only eligible for a refund if you cancel the subscription during a guaranteed period.
QoreUps will cancel your subscription upon request, during/within the guaranteed period, and you will be refunded. You are not able to access the marketplace once you get your refund.
QoreUps will cancel your subscription upon request, even after the guaranteed period. If you cancel the subscription after the guaranteed period, you cannot get a refund but can still access the marketplace.
The refund amount receiving period may vary depending on the payment medium you've used.