Disputing A Transaction
Users can mark a paid transaction as disputed after the transaction request has been approved and before it is marked as “completed”. The dispute feature is a way for users to clearly communicate to the admin and vendors that they are not happy with how the transaction is handled. To resolve a dispute, involvement from admins is required.
Workflow Of Dispute
When a user starts a dispute, the flow goes as follows:
The vendor and all admins are notified by email.
The admins should discuss with both parties to decide what to do next.
The admins should decide to provide a refund or dismiss the dispute and continue with the regular flow.
The user and vendor will be notified by email of the decision.
Things To Consider In Dispute
It is up to the marketplace administrators to take action and resolve the dispute case. In most cases, discussing with both users will help solve the situation.
Disputing a transaction doesn’t automatically refund the payment. That remains a manual action from the administrators.
When a transaction is disputed, the status of the transaction changes to "Disputed".
Both users can review each other after a dispute has been resolved.
It’s a good idea to cover this type of situation in your “terms of use”, to have clear guidelines for these types of situations.
How To Rise Dispute
Login to your account.
Under your profile image click “Transaction.”
You’ll see the list of transactions that occurred in your account.
Select the Dispute button in the transaction you want.
Note: You can only raise a dispute when your booking status is Approved.
5. After clicking the dispute button you’ll see the popup like the image below.
6. Select the cancel reason from the drop-down menu and mention the reason for dispute confirmation.
7. Click the “Confirm” button.
8. In the transaction overview screen check if your transaction status changed to Disputed and booking status to Canceled.